Our app uses advanced scanning technology to read the barcode on a food product. Once scanned, the app retrieves and displays a comprehensive list of ingredients and relevant information, such as allergens and calories, helping you make better choices.

The app requires an internet connection to access ingredient information and perform barcode scans. However, once you have scanned and saved data, you can access it offline through the app’s history feature.

If you find incorrect data, please use the 'Report Issue' feature in the app. Our team will review and correct it promptly.

Our app can scan products from various countries. However, the availability of detailed ingredient information may vary based on location.

Yes, users can manually add products that are not yet in our database. This helps us improve the app for the community.

The image will be forwarded to the admin team for review. If it's confirmed as a legitimate product, it will be added to the database; otherwise, it will be discarded.

Users cannot upload family details via Excel.

Yes, users can share product scans directly from the app.

Users can remain logged in to the app. The system allows for continued access without requiring repeated logins.

Yes, users can reset their passwords through an email OTP (One-Time Password) process.

The religion selection helps users filter out ingredients that may not align with their religious food practices. For example, selecting a religion like Jain will automatically exclude products containing items such as onions, garlic, or other ingredients.

My Food Checker requires the internet for scans, but scanned product details can be viewed offline in your history.

Yes, you can create an allergen profile to get alerts for specific allergens during product scans.

My Food Checker alerts you about potential cross-contamination in food items.

Not yet, but integrations may be considered in the future.

My Food Checker prioritises data security and complies with privacy regulations.

It covers popular plans; more are added regularly based on user feedback.

You can upgrade at any time; billing is adjusted accordingly.

Yes, notifications can be customised or turned off in settings.

No, each user has a unique account for personalised tracking.

Restart the app or your device. Ensure you have the latest app version. If the issue persists, contact support with details.

Ensure notifications are enabled in both the app and device settings. Restart the app if needed.

Check your internet connection and try again. Restart the app or device if the issue continues.

Ensure you are using the latest app version. If the issue persists, clear the app cache or reinstall it.

Ensure your device’s software is up to date. Restart your device and try again. If unsuccessful, reinstall the app.

The product may not be in our database. You can request its addition.

The product may be unsupported. Try adding it manually or contact support.

Ensure family members' settings are saved and updated in their profiles.

Close the app and restart it. Clear the cache if the issue continues.

Ensure the barcode is clear and try again. Report any inaccuracies to our support team.

Verify saved card details or contact support for billing issues.

Only the account holder can edit family members’ profiles.

Try again later or contact support for help with billing.

Enable notifications in the app and check settings.

Ensure they are enabled in your preferences settings.

Use the 'Report Issue' option in the app for immediate assistance.

Close background apps, restart My Food Checker, and clear the app cache if needed.

Yes, the app includes specific food preferences based on religious groups. Users can select options like Jain, and the app will filter products to match those food restrictions, ensuring they only see suitable products.

Our premium subscription offers advanced features such as extended scan history, priority updates, and additional customisation options.

Yes, both bulk and individual product additions are supported.

Yes, users have the option to skip sections during the food preference setup. Skipping these sections means that no specific preferences will be set, but users can still access the dashboard and manually adjust settings later if needed.

Yes, users can add family members to their accounts. This is managed through the profile section, where users can enter details such as food preferences and allergies for each family member, allowing personalised ingredient filters.

Ensure the product is in our database. If not, manually add it or request its addition via support.

You can download the My Food Checker app from the iOS App Store or Google Play Store. Simply search for 'My Food Checker' and follow the instructions to install the app on your smartphone or tablet.

My Food Checker scans for common allergens, but users should always check the detailed ingredient list. We are constantly updating our database to cover more allergens.

Yes, you can set up personalised allergen profiles to receive pop-ups when scanning products containing specific allergens.

We regularly update our database to ensure accuracy and include the latest products. Users can also suggest new products for addition.

While the primary focus is ingredient verification, you can view nutritional details for many products, helping you track what you consume.

The account holder with login access can update and add family member details.

Yes, users will get notifications before their subscription ends.

Currently, no. However, a referral system may be introduced later to offer discounts, especially on premium plans.

Users can register via email, providing a simple and secure account setup process. Social media or phone number options aren't currently mentioned.

Yes, the app supports user authentication using email OTPs and phone numbers, providing an added layer of security.

The app uses barcode technology to retrieve ingredient and allergen details, providing a clear view of what’s in your food.

Use the 'Report Issue' feature in the app, and our team will promptly review and correct it.

Yes, premium offers extended history, priority updates, and advanced customisation options.

Family profiles allow customised allergen and food tracking for each member.

Currently, it is in English, with more languages in development.

Yes, go to settings and follow the steps to delete your account.

Yes, users can share product scans directly from the app.

Yes, we employ AI to enhance scanning accuracy and ingredient detection.

Family settings can be adjusted as needed to reflect changing preferences.

Ensure the barcode is clean, hold your device steady, and align it within the scanning frame. Restart the app or device if the issue continues. Contact support for further assistance.

Check if you're logged in with the correct account. Contact support if the issue persists.

Ensure location services are enabled for the app. Restart your device or reinstall the app if needed.

Ensure you have the latest app version installed and that notifications are enabled.

Log out and log back in to refresh your subscription status. Contact support if the problem continues.

Yes, admins can add multiple products at once using the bulk upload feature.

Try restarting your device or reinstalling the app.

Restart your device, and if that fails, reinstall My Food Checker app.

Check with support if you encounter issues adding new preferences.

Check your device’s app store/Play Store for the latest version.

Ensure sharing settings are enabled in your profile.

Ensure you’re logged into the same account on each device.

Contact support to restore scan history data.

Verify your internet connection or try restarting the app.

Ensure they were saved correctly, or try re-adding them.

Try reloading the page. Skipping should be optional.

Try reinstalling My Food Checker app if restarting doesn’t resolve the issue.

When a user scans a product, the app checks the ingredients against their allergy profile. If any allergens are detected, the ingredient will be highlighted, typically in red, to alert the user.

No, adding family members does not require their email IDs.

Yes, you can set your food preferences, and the app will help identify products that meet your needs, such as vegan, gluten-free, low-sugar options, etc.

Uploading a non-vegetarian product won’t change your food preferences.

Users can update their food preferences directly in their profile settings. They can select options like vegetarian, vegan, or any other food preference, and the app will adjust ingredient filters based on their selection.

The product may not be in our database. We update it regularly, so check back later. You can also manually input product details or request an addition.

When users submit product photos (e.g., front, back, ingredients, barcode), admins review and approve them before they appear in the app.